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Overview

DeLaPhone provides state of the art telephony services for small, medium and enterprise businesses. With a network that is integrated with all mobile network operators, we deliver prestige and innovative telephony services and solutions that gather and disseminate information exchanged in your everyday interaction with customers and potential customers alike. The information gathered is presented in reports that can be analyzed and used to inform management decisions that could improve products and services for your organization

Hosted IP Telephony Services

Virtual PABX

Get a virtual PABX system for your business. Your virtual receptionist will professionally greet and forward customer calls to your office or mobile phone number.

Virtual Call Centre

Our virtual CallCentre Solution features includes Access numbers, Inbound/Outbound Campaigns, Call Queuing, Automatic Call Distribution (ACD), Inbound/Outbound Call Statistics/Reports, Automatic Call Dialer, Call recording and much more.

SIP Trunking

Get a virtual telephone line over the internet and start receiving and making calls over our local telephone network.

Call Conferencing

You can host instant conference calls whenever you need without pre-scheduling or operator assistance.

Customer Service

Telesales/Telemarketing

We provide Telesales/Telemarketing assistance to companies who want to sell or take orders for their products through our call centre facility. Our telesales agents will learn and sell your products over the phone. We are able to make multiple calls at a time.

Customer Support

We can provide customer support assistance through our call center facility for companies needing professional call centre agents to answer calls. We support scenarios where you may run a radio advert or survey that results in multiple callers responding to your advert or partaking in your survey.

Mobile Notification Services

Digital Marketing

Voice/SMS broadcasting is a powerful way to market and notify thousands of your customers with relevant information instantly. You can also send pre-scheduled birthday wishes, appointment alerts etc.

Real Time Interactive Voice/SMS Surveys

Digital market research has never been easier. Design on the fly, interactive Voice/SMS surveys, send to thousands of people instantly and collect your results in real time.

Mobile Commerce

USSD/ Shortcode Services

Get your USSD short code and USSD service menu implemented and integrated in no time. Establish a short code or a toll-free number that allows your customers to call you across all mobile networks.

Mobile Commerce

Unlock new opportunities, integrate your business management system into our mobile commerce platform and provide your customers with new ways of getting information and making transactions. We are integrated with GHIPPS and Mobile Money Operators.

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. Our IVR system provides an API for Business System Integration.