Customer Experience Solutions

Overview

Manage and improve business relationships with customers, assist customer acquisition and retention strategies in order to drive overall sales growth for your business.

Contact Center

Our Contact Centre Solution provides your organization with a virtual omni-channel platform for your communication needs. This includes features such as Automatic Call Distribution (ACD), Inbound/Outbound call campaigns, Call Queuing, Inbound/Outbound Call Statistics/Reports, Automatic Call Dialer, Call recording, Access Numbers and much more. The solution also supports voice calling, SMS, chat, email, help desk ticketing, WhatsApp, social media and all other major communication channels.

CRM Solution

Our CRM Solution offers a unified customer data management system on a single platform. The software helps you get organized, grow sales, improve marketing ROI, and deliver delightful customer service experiences. Our CRM can be tailored to meet your needs. It allows you to be more productive throughout the day, stay informed, and avoid any unnecessary data duplication. It delivers strong sales automation capabilities, email marketing functionality, help desk, invoicing, project, and inventory management.

Cloud or On-Premise

To enhance flexibility, productivity and security, we can deploy a cloud software solution or a standalone solution depending on your requirements.

Call us today!

+233 302 208 046