DeLaPhone is the first licensed Value Added Service (VAS) provider in Ghana to combine telecommunications services and technology solutions for small, medium and enterprise businesses that seek to deliver an end to end customer experience service to their customers.

At Delaphone we aim to reduce the overheads and complexities that businesses face in managing multiple vendor partners and reduce the exorbitant costs associated with acquiring and deploying customer experience solutions.

With a value added telecommunications network that is integrated with all mobile network operators and our next generation telephony and customer relationship management (CRM) platform, we deliver prestige and innovative telephony services and customer experience solutions that facilitate customer onboarding, online and offline payments, information dissemination, customer profiling, and issue tracking.

Why choose Delaphone?

We put you first. With over 10 years of providing bespoke state of the art value added telephony services and customer experience solutions to some of Ghana’s most trusted companies, we pride ourselves in rendering professional and timely services to meet your needs. Through continuous innovation, we help businesses connect and provide better experiences for their customers.


We understand that the customer experience journey is an ongoing one. The need to collect, track, manage and make informed decisions as daily interactions with customers are taking place, is critical and essential to any business success.

Our primary focus is to work closely with clients and help them succeed in setting and meeting their goals. We offer total support and a commitment to help them communicate their ideas in a strategic, creative, and cost-effective manner.

Management Team

Our management team transcends a broad range of industry experience and training from both energetic small firms and experienced industry leaders.

  • Raymond Vaughan-Williams

    Chief Technology Officer

    Raymond is the Chief Technology Officer with extensive experience as a Principal Engineer at Alcatel-Lucent...

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  • Michael Ofori

    Chief Financial Officer

    A member of the management team at Arenda Holdings BV in the Netherlands, Mike is responsible for...

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  • Clark Roberts

    Chief Finance Officer

    Being the CFO in the Financial Industry is a tough task, thankfully he was here to man the helm...

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Our Happy Customers